Customer Service & Contact

CONTACT US

Customer service and order inquiries > helpme@shopwittmore.com or call the HELP ME hotline 424-281-9488
General inquiries, suggestions, feedback and praise > info@shopwittmore.com
Press inquiries > press@shopwittmore.com

SHIPPING AND TRACKING

SHOPWITTMORE.COM ships to domestic addresses within the United Sates via UPS, to Canada via USPS Priority Mail International, and to countries in Europe via USPS Priority Mail. We currently do not accept international orders outside of the EU, Canada, Australia and Japan at this time.

We will make every effort to ship your order within 48 hours pending credit approval and address verification. All packages are shipped via UPS. In addition to an order confirmation email, when your order ships you will receive an email with tracking information.

Once your package has been delivered by the carrier, we are not responsible for lost or stolen packages. If the carrier loses or damages the package before final delivery, we will make every effort to work with you to replace your order as quickly as possible. Additional shipping charges for rejected or returned to shipper packages are the responsibility of the customer.

RATES

FREE SHIPPING within the USA on orders over $150
UPS Standard Ground Domestic ($9.95)
UPS 3 Day Select Domestic ($19.95)
UPS 2nd Day Select Domestic ($28.95)

UPS Standard Ground Domestic to Alaska and Hawaii ($19.95)

USPS Priority Mail International to CANADA (0 - 2 lbs, $30.00)
USPS Priority Mail International to CANADA (2.1 - 3 lbs, $33.00)
USPS Priority Mail International to CANADA (above 3 lbs, $45.00)

USPS Priority Mail International to UK, Great Britain, Northern Ireland (0 - 2 lbs, $46)
USPS Priority Mail International to UK, Great Britain, Northern Ireland (2.1 - 3 lbs, $50)
USPS Priority Mail International to UK, Great Britain, Northern Ireland (above 3 lbs, $60)

USPS Priority Mail International to France (0 - 2 lbs, $38)
USPS Priority Mail International to France (0 - 2 lbs, $42)
USPS Priority Mail International to France (above 3 lbs, $60)

USPS Priority Mail International to Australia (0 - 2 lbs, $45)
USPS Priority Mail International to Australia (2.1 - 3 lbs, $48)
USPS Priority Mail International to Australia (above 3 lbs, $60)

USPS Priority Mail International to Japan (0 - 2 lbs, $45)
USPS Priority Mail International to Japan (2.1 - 3 lbs, $48)
USPS Priority Mail International to Japan (above 3 lbs, $60)

USPS Priority Mail International to the rest of EUROPE excluding above countries ($60.00)

RETURNS

 

Unworn, unwashed, and unaltered items in original condition with tags and packaging can be returned using the original shipping box up to 14 days after date of purchase for a full refund minus the costs of shipping each way. If you would like to return your order, please email helpme@shopwittmore.com for return authorization. We will work with you to process your request and email you a return slip and prepaid UPS shipping label. Once we receive your return you can expect your refund to process within 10 business days.

DUTIES & TAXES

SHOPWITTMORE.COM does not collect sales tax, with the exception of certain taxable items included in orders shipped to the state of California. International orders may be subject to additional import duties, fees, and taxes, due upon delivery. Please contact your local tax authority for additional information.

SALE ITEMS

Sale items can be exchanged for store credit of equal value to the purchase price, minus the return shipping charge. Items marked FINAL SALE are not eligible for return or exchange.

 

EMAIL SIGN UP AND EXIT OFFERS DISCOUNT EXCLUSIONS

Site visitors who sign up to receive our newsletter will receive a discount code for 10% off their first purchase site-wide. This offer as well as any other exit offer discount program excludes watches and fine jewelry.