Shipping and Returns

WEB ORDER RETURNS

Unworn, unwashed, and unaltered items in original condition with tags and packaging can be exchanged or returned for a refund or store credit using the original shipping box up to 14 days after date of purchase minus the original cost of shipping plus a $9.95 return shipping fee. If you would like to exchange or return your order for a refund or store credit, please email helpme@shopwittmore.com for return authorization. We will work with you to process your request and email you a return slip and prepaid UPS shipping label. Once we receive your return you can expect a store credit emailed to you within 1 business day, which can be redeemed both in stores and online.

IN-STORE RETURNS

Items purchased in our brick and mortar locations that are unworn, unwashed, and unaltered in original condition with tags can be exchanged or returned for store credit within 14 days of purchase.

DUTIES & TAXES

SHOPWITTMORE.COM does not collect sales tax, with the exception of certain taxable items included in orders shipped to the state of California. International orders may be subject to additional import duties, fees, and taxes, due upon delivery. Please contact your local tax authority for additional information.

FINAL SALE ITEMS

Sale items are final sale. Grooming products, fragrance, underwear and swimwear are final sale.

EXIT OFFERS DISCOUNT EXCLUSIONS

Exit offer discount program excludes certain items including watches, sunglasses and fine jewelry. 

SHIPPING AND TRACKING

SHOPWITTMORE.COM ships to domestic addresses within the United Sates via UPS, USPS, and most countries world-wide via DHL Express. We will make every effort to ship your order within 48 hours pending credit approval and address verification. In addition to an order confirmation email, when your order ships you will receive an email with tracking information.

Once your package has been delivered by the carrier, we are not responsible for lost or stolen packages. If the carrier loses or damages the package before final delivery, we will make every effort to work with you to replace your order as quickly as possible. Additional shipping charges for rejected or returned to shipper packages are the responsibility of the customer.

CURBSIDE PICKUP

Curbside pickup is available at all store locations. Our website's product pages display inventory by store location. If an item is not available at your preferred store, please email helpme@shopwittmore.com or call 424-281-9488 and we'll make an instant item transfer so you can complete your order. Daily curbside pickup hours are 12pm - 4pm. You will receive an email when your order is ready for curbside pickup, along with pickup instructions specific to each of our store locations.


FREE SAME DAY DELIVERY IN LOS ANGELES

Free same day delivery (Los Angeles only) is available on orders over $100. Order must be placed before 1pm to ensure same day delivery. For orders placed after 1pm, your order will be delivered the next day. Same day delivery window is 2pm - 6pm.

SHIPPING RATES

FREE SHIPPING within the USA on orders over $100

USPS Priority Mail Ground ($5)
USPS Priority 2 Day ($28.95)
UPS Overnight ($65)

ALASKA, HAWAII
UPS Standard Ground Domestic ($25)

CANADA
DHL Express (2-3 Business Days) (0 - 2 lbs, $35)
DHL Express (2-3 Business Days) (2.1 - 3 lbs, $45)
DHL Express (2-3 Business Days) (above 3 lbs, $55)

MEXICO
DHL Express (1-2 Business Days) (0 - 2 lbs, $35)
DHL Express (1-2 Business Days) (2.1 - 3 lbs, $45)
DHL Express (1-2 Business Days) (above 3 lbs, $55)

JAPAN, CHINA, HONG KONG, TAIWAN
DHL Express (2-4 Business Days) (0 - 2 lbs, $40)
DHL Express (2-4 Business Days) (2.1 - 3 lbs, $50)
DHL Express (2-4 Business Days) (above 3 lbs, $65)

BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SAN MARINO, UNITED KINGDOM
DHL Express (2-3 Business Days) (0 - 2 lbs, $40)
DHL Express (2-3 Business Days) (2.1 - 3 lbs, $48)
DHL Express (2-3 Business Days) (above 3 lbs, $65)

ANDORRA, AUSTRIA, BULGARIA, CYPRESS, CZECH REPUBLIC, DENMARK, ESTONIA, FAROE ISLANDS, FINLAND, GIBRALTER, GREECE, GUERNSEY, HUNGARY, ICELAND, JERSEY, LATVIA, LIECHTENSTEIN, LITHUANIA, MALTA, NORWAY, POLAND, ROMAIA, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND
DHL Express (2-3 Business Days) (0 - 2 lbs, $45)
DHL Express (2-3 Business Days) (2.1 - 3 lbs, $55)
DHL Express (2-3 Business Days) (above 3 lbs, $70)

AFGHANISTAN, ARMENIA, BAHRAIN, EGYPT, IRAN, IRAQ, ISRAEL, JORDAN, KUWAIT, LEBANON, OMAN, PAKISTAN, QATAR, SAUDIA ARABIA, EGYPT, TURKEY, UNITED ARAB EMIRATES, YEMEN
DHL Express (2-3 Business Days) (0 - 2 lbs, $45)
DHL Express (2-3 Business Days) (2.1 - 3 lbs, $55)
DHL Express (2-3 Business Days) (above 3 lbs, $75)

ALBANIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, GEORGIA, KAZAKHSTAN, KYRGYZSTAN, REPUBLIC OF MACEDONIA, REPUBLIC OF MOLDOVA, RUSSIA, SERBIA, TAJIKISTAN, UKRAINE, UZBEKISTAN
DHL Express (3-4 Business Days) (0 - 2 lbs, $60)
DHL Express (3-4 Business Days) (2.1 - 3 lbs, $75)
DHL Express (3-4 Business Days) (above 3 lbs, $100)

AUSTRALIA, BANGLADESH, INDIA, MACAO, NEW ZEALAND, SINGAPORE, SRI LANKA, VIETNAM
DHL Express (2-3 Business Days) (0 - 2 lbs, $45)
DHL Express (2-3 Business Days) (2.1 - 3 lbs, $60)
DHL Express (2-3 Business Days) (above 3 lbs, $75)